Start a New Service Request

Please select the country you are in to begin a new service request.

Why do we start here? We want to ensure you get support from the closest and most appropriate service location.

Sending your SDT hardware in for service or calibration is an easy process.
Follow the steps outlined below.

REMEMBER – only those instruments that are calibrated annually, qualify for SDT’s LIFETIME WARRANTY. This warranty applies to the following products: SDT340, SDT270, SDT200, SDT LUBExpert KIT, SDT LEAKChecker KIT, SDT LUBEChecker KIT, SDT TIGHTChecker KIT, SDT TRAPChecker KIT, SDT HATCHecker, SDT T-Sonic1, SDT T-Sonic9.

1 – Return all of your equipment

We recommend you return your complete SDT KIT, and that you send your equipment in its original storage case to prevent damage during transit. This also allows for accurate accounting of the received components, and to avoid additional costs upon return shipment.

Please send your equipment to the following address, or your approved SDT Distributor:

*For TankTest systems, do not send the mechanical sleeve, the suction or discharge pipes.

2 – Verification of Equipment

SDT Authorized Repair Centers verify every item/component received, including:

• Ultrasound Receiver
• Battery & Charger
• Cables
• Sensors & Accessories
• Ultrasound Transmitters

3 – Written Estimate for Repair/Calibration

A repair and/or calibration estimate is always sent for approval prior to completing any work.

Please allow approximately three business days to receive our estimate from the time our repair center receives your SDT kit.

4 – Work Completion and Return Shipping

Please allow approximately five business days from receipt of your order for our service center to complete your repairs/calibration.

Once completed and shipped an email notification will be sent with the shipping details and tracking number.

*For TankTest systems, allow an additional two days if the sensors need replacement.