Hardware Support Form

Hardware Support - Global

Step 1 of 3

Enter your Hardware Support Request

Fill out the form to the left with all the details required to support your request.

Follow the steps listed below this form on how to return your equipment for calibration or repairs.

How It Works

1. Return all of your equipment

We recommend you return your complete SDT KIT, and that you send your equipment in its original storage case to prevent damage during transit. This also allows for accurate accounting of the received components, and to avoid additional costs upon return shipment.

*For TankTest systems, do not send the mechanical sleeve, the suction or discharge pipes.

2. Verification of Equipment

SDT Authorized Repair Centers verify every item/component received, including:

  • Ultrasound Receiver
  • Battery & Charger
  • Cables
  • Sensors & Accessories
  • Ultrasound Transmitters

3. Written Estimate for Repair/Calibration

A repair and/or calibration estimate is always sent for approval prior to completing any work. Please allow approximately three business days to receive our estimate from the time our repair center receives your SDT kit.

4.  Work Completion and Return Shipping

Please allow approximately three business days from receipt of your order for our service center to complete your repairs/calibration.

Once completed and shipped an email notification will be sent with the shipping details and tracking number.

*For TankTest systems, allow an additional two days if the sensors need replacement.