Hardware Support Form
Hardware Support - Global
Enter your Hardware Support Request
Fill out the form to the left with all the details required to support your request.
Follow the steps listed below this form on how to return your equipment for calibration or repairs.
How It Works
1. Return all of your equipment
We recommend you return your complete SDT KIT, and that you send your equipment in its original storage case to prevent damage during transit. This also allows for accurate accounting of the received components, and to avoid additional costs upon return shipment.
Please send your equipment to the following address, or your approved SDT Distributor:
| SDT International Bd. de L’Humanité 415 B-1190, Brussels Belgium |
SDT North America 7677 County Road 2 Cobourg ON K9A 0X4, Canada |
*For TankTest systems, do not send the mechanical sleeve, the suction or discharge pipes.
2. Verification of Equipment
SDT Authorized Repair Centers verify every item/component received, including:
- Ultrasound Receiver
- Battery & Charger
- Cables
- Sensors & Accessories
- Ultrasound Transmitters
3. Written Estimate for Repair/Calibration
A repair and/or calibration estimate is always sent for approval prior to completing any work. Please allow approximately three business days to receive our estimate from the time our repair center receives your SDT kit.
4. Work Completion and Return Shipping
Please allow approximately three business days from receipt of your order for our service center to complete your repairs/calibration.
Once completed and shipped an email notification will be sent with the shipping details and tracking number.
*For TankTest systems, allow an additional two days if the sensors need replacement.
